These Terms are an agreement between you and SAANS Technologies, Coimbatore, Tamil Nadu, India (“SAANS”, “we”, “us”) for using SAANS Hub at saansworker.saanstechnologies.com (the “Service”). By creating an account or using the Service, you agree to these Terms and to the SAANS Hub Privacy Policy. If you use the Service for a business, you confirm you are allowed to accept these Terms for it.
1. The Service
SAANS Hub gives you a dashboard for your websites and online presence: uptime and speed checks, SEO audits, Google Search Console, Google Analytics and Google Business Profile reports, social media reports and publishing for Facebook, Instagram and Threads, advertising reports, boosting posts, and requests to the SAANS team. Features depend on your plan and on the accounts you connect.
2. Your account
- You must be at least 18 and give correct information.
- Keep your password safe. You are responsible for activity in your account.
- Tell us at once at admin@saanstechnologies.com if you think your account is being misused.
- Accounts created for you by SAANS as part of a service agreement with us are covered by that agreement for fees; these Terms apply to everything else.
3. Plans, payments and taxes
- Prices are shown in SAANS Hub before you pay. Plans are billed monthly in advance.
- Payments are processed by Razorpay by UPI Autopay, card or net banking. Your plan renews automatically each month until you cancel.
- Taxes such as GST are added where applicable and shown on your invoice.
- We will tell you at least 15 days before any price change for your plan. The new price applies from your next renewal.
4. Free trial
If we offer a free trial, it lasts for the period shown when you sign up. At the end of the trial you need to choose a paid plan to keep using paid features.
5. Cancellation and refunds
- You can cancel at any time in SAANS Hub (Plan & Billing). Your plan stays active until the end of the month you have paid for, and is not renewed after that.
- Monthly fees already paid are not refunded for unused days, except where the law requires it.
- If you were charged by mistake (for example, charged twice or after cancelling), write to us within 30 days and we will refund the wrong charge to the original payment method, usually within 7 to 10 working days.
6. Failed payments
If a renewal payment fails, we will remind you by email. If it is still unpaid after the grace period shown in SAANS Hub, your account becomes read-only until payment is made. Data is kept for at least 30 days after that before it may be deleted.
7. Connected accounts (Google, Meta and others)
- When you connect Google, Facebook, Instagram, Threads or other services, you allow us to access them as described in the Privacy Policy. You can disconnect at any time.
- Your use of those services is also governed by their own terms, including the Google Terms of Service, the Meta Terms and their advertising policies.
- Reports depend on data from those services. Google and Meta often publish data late or change it; we are not responsible for the accuracy or availability of their data.
8. Advertising and boosted posts
- Ad spend is paid by you directly to Google or Meta from the payment method in your own ad account. SAANS does not collect your ad budget. SAANS plan fees are separate.
- You choose the budget, duration and audience, and confirm before any ad starts. You are responsible for your ads and their content complying with the law and with Google’s and Meta’s advertising policies.
- Estimates of clicks, views or leads shown in SAANS Hub are guides only, not promises. Results depend on the ad platforms, competition and your business.
- If you buy a plan where SAANS manages your ads, our team works under the scope of that plan. Ads go live after your approval.
9. Your content
You keep ownership of your content: posts, photos, videos, replies, files and business information. You give us permission to store, process and send it only to provide the Service, for example to publish a post you scheduled. You confirm you have the rights to the content you upload.
10. Acceptable use
You must not:
- break the law, or upload content that is illegal, misleading, hateful or infringes others’ rights;
- add or monitor websites or accounts you are not allowed to manage;
- send spam, or misuse review replies or messages;
- try to break, overload, reverse engineer or get unauthorised access to the Service;
- resell the Service without our written permission (except as allowed by the Agency plan).
We may suspend or close accounts that break these rules, after notice where reasonable.
11. Availability and changes
We work to keep the Service available, but it may sometimes be unavailable for maintenance or because of problems outside our control. We may add, change or remove features. If we remove a major paid feature, we will tell you in advance.
12. Disclaimer
The Service is provided “as is”. We do not promise any particular search ranking, traffic, sales or advertising result.
13. Limitation of liability
To the extent the law allows, SAANS is not liable for indirect or consequential losses, such as lost profit, lost data or lost business. Our total liability for any claim related to the Service is limited to the fees you paid us in the 3 months before the claim.
14. Ending the agreement
You can stop using the Service and close your account at any time. We may end the agreement if you seriously break these Terms. After closure, data is handled as described in the Privacy Policy, including the data deletion instructions.
15. Governing law
These Terms are governed by the laws of India. Courts in Coimbatore, Tamil Nadu have jurisdiction.
16. Changes to these Terms
We may update these Terms. We will change the “Last updated” date and tell you about important changes by email or in SAANS Hub. Using the Service after changes means you accept them.
17. Contact
SAANS Technologies, Coimbatore, Tamil Nadu, India
Email: admin@saanstechnologies.com
Phone: +91 80984 10177